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Lowes in Stony Brook, New York - Look what they did in my 91 year Nannie's home

Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
This is a mess. Someone from Lowes did call me. But guess what!! Yep, did NOTHING! I need someone to help her. Lowes (Stony Brook NY) hired Gemini (Jim 631-399-4369) to do work in my 91 YR Nannies house.Look at these pics. They are ALL taken in one single room. Lowes tells her the job is fine. Gemini went to her house and took pics and told her the work is food. Now both Gemini and Lowes are ignoring her. This is not fair to do to a 91 year old woman. I dont know how to help her other than ask for help here. I posted a few pics online.But I am not an expert with this kind of thing either.
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2 comments
Anonymous
#1715875

Sadly, so typical. "not MY fault" is the rule Lowe's lives by, "we have NOTHING to do with the installers".

True, they can be sending a serial killer or a child molester to your house because, they simply don't want to "get involved" with anyone who they send into people's HOMES.

Wonder why, like a local building materials warehouse near me, they don't simply supply people with a list of installers in the area and allow the CUSTOMER make a choice as to who they would like AFTER they are allowed to do their own investigation(s) into the back ground(s) of who they are inviting in ? Or, they "could" interview, background check, and hire their own installers...but no, the prefer to "force" people into your home that they don't know a thing about and (possibly) would NEVER invite into their own homes.

Anonymous
#1420617

It looks like you gained some floor space during the project.

The real problem is that the old trim was re-used and is no longer of adequate length to run the entire length like it used to.

This is not the floor installer's problem or duty to correct.

That floor molding is obviously ancient, multiple repaints, damaged, etc.

It ill be relatively inexpensive to correct and look like a million bucks when finished.

She may be 91 but I bet she's had worse problems than this in her long life. It's really nice of you to watch out for her but it would be more help if you'd just get the problem fixed and move on ; don't upset her any more than you have to.

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Review
#1166328 Review #1166328 is a subjective opinion of poster.
Product
Geminifl Ooring Flooring
Reason of review
Poor customer service
Loss
$9

Lowes in Stony Brook, New York - Look what they did in my 91 year Nannie's home

2.5
Details
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home
Lowes - Look what they did in my 91 year Nannie's home

Update by user Jan 06, 2018

I was contacted by a man from Lowes who told her she would hear back in a few days. As of today Jan 6, she has not heard from anyone.

Original review posted by user Dec 19, 2017

Lowes (Stony Brook NY) hired Gemini (Jim 631-399-4369) to do work in my 91 YR Nannies house. Look at these pics. They are ALL taken in one single room. Lowes tells her the job is fine. Gemini went to her house and took pics and told her the work is food. Now both Gemini and Lowes are ignoring her. This is not fair to do to a 91 year old woman. I dont know how to help her other than ask for help here. I posted a few pics online. But I am not an expert with this kind of thing either.
View full review
1 comment
Anonymous
#1407230

Only the worst *** handymen will do work for Lowe's because any competent contractor doesn't need someone to do their marketing and will not do work for half their normal profit. Basically, Lowe's hired someone to install the flooring (which they did fail at) and not do anything else but remove and replace the trim.

The job wasn't bid at a high enough price to cover any additional trim work, which is what the contractor thought fixing the trim after doing the floor actually was. Read your Lowe's contract and i bet it states that all that was in the price was to remove and re-install the existing trim, which is exactly what they did. (again, very badly at that).

You are probably going to have to take them to small claims court, but to be honest whether you have any recourse or not depends on what is in the installation contract you signed with Lowe's. Other that that you can contact your state attorney general's office and file a compliant, which i highly recommend.

Review
#1151526 Review #1151526 is a subjective opinion of poster.
Product
Geminifl Ooring Flooring
Cons
  • How they treated my 91 year old nannie
Reason of review
Bad quality
Loss
$6000
Tags
  • HARDWOOD FLOOR SERVICE
  • Molding

Contact Geminifl Ooring Customer Service

Mailing Address:
182 Morris Ave
Holtsville, New York 11742
United States
Phone:
(631) 399-4369
All Geminifl Ooring Contacts